Compliance · Question 12 of 12
A company has customer data handled by a call center, which on its own initiative uses the data for its own advertising. What has changed legally?
1 answer is correct. Hard
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Answer
- C The call center becomes a controller for this and is liable
Explanation
Whoever processes data beyond the instructions for their own purposes is considered a controller for that processing under Art. 28(10) GDPR and is liable. The commissioning company must investigate the violation and take consequences.