Authorities and everyday life · Question 39 of 59
You bought a television in Germany. At home you unpack it, but it doesn't work. The television is broken. What can you do?
1 answer is correct. Medium
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Answer
- A complain to the seller about the television
Explanation
If goods you bought are already broken at the time of purchase, you can complain to the seller (Reklamation). Under the statutory warranty you are entitled to repair or replacement for two years, and if necessary to your money back. A criminal complaint is not needed for this.