AWS AI services · Question 11 of 12
A call centre wants to analyse calls: convert the conversation into text, determine the sentiment per call and remove customer names before storage. Which services cover this?
3 answers are correct. Hard
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Answer
- C Amazon Transcribe for converting to text
- D PII redaction in Transcribe or Comprehend
- E Amazon Comprehend for sentiment analysis
Explanation
Transcribe produces the transcript and can redact personal data directly. Comprehend determines sentiment and also detects PII in text. Polly produces speech from text, the opposite direction, and Rekognition analyses images and video.